SMRT Systems
by SMRT Systems
Price
Pricing starts from:
Not provided by vendor
Pricing Model: Per User
- No free trial
- No free version
Reviews
Ease of Use
Customer Service
Value for Money
4.8
4.9
4.7
Top Features
Customer Accounts
Employee Management
Point of Sale (POS)
Email Marketing
4.9
4.8
5.0
Price
Pricing starts from:
Not provided by vendor
Pricing Model: Per Feature
- No free trial
- No free version
Reviews
Ease of Use
Customer Service
Value for Money
4.8
4.9
4.7
Top Features
Customer Accounts
Employee Management
Point of Sale (POS)
Email Marketing
4.9
4.8
5.0
5.0
What is SMRT Systems?
SMRT is the most powerful profit-generating software a dry cleaner can find. Our end-to-end workflow product consistently leads the industry in technological innovation and sophisticated automation. Specifically designed by a dry cleaner to maximize profitability, SMRT is cloud-based, intuitive, easy to use, and easy to learn. We continually find new ways to streamline and improve all aspects of your operation from customer communications to route management, production, reporting and more.
Best For
Dry cleaners, tailors, laundries and fire restoration services that want to leverage technology to create more customers and increase their productivity.
SMRT Systems Video and Images
Deployment & Support
DEPLOYMENT
- Cloud, SaaS, Web-Based
- Desktop – Mac
- Desktop – Windows
- Desktop – Chromebook
- On-Premise – Windows
- Mobile – Android
- Mobile – iPhone
- Mobile – iPad
SUPPORT
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live Rep)
- Chat
TRAINING
- In Person
- Live Online
- Webinars
- Documentation
- Videos
CONTACT DETAILS
- SMRT Systems
- Located in United States
- Founded in 2015
- https://smrtsystems.com
SMRT Systems Pricing
Starting From:
Not provided by vendor
Pricing Model: Per User
- No free trial
- No free version
PRICING DETAILS (Provided by Vendor):
Not provided by vendor
SMRT Systems Features
- Barcode/Label Management
- Customer Accounts
- Point of Sale (POS)
- Email Marketing
- Employee Management
SMRT Reviews
Showing 5 of 59 reviews
Overall
Ease of Use
Customer Service
4.9
4.8
4.9
Pros
-
“Support is super helpful and easy to reach. Accounts receivable is very clear and we now have counter employees handle when one person used to previously.”
- “I am excited to see what new features SMRT will release next. It will only get better with more users contributing their good ideas to the platform.”
- “It is awesome working with a professional team. Knowledgeable and responsive from the first sales meeting thru implementation and ongoing execution.”
- “After installing it, it was even better than I had imagined. We have been on SMRT for about a month now, and every day we love it more.”
Cons
- “The interface is not as aesthetically pleasing as Enlite. Card processing terminal is archaic and lacks modern technology such as apple and android pay, contactless pay, and chip reading.”
- “This ambiguity leads to confusion on implementation and training.”
- “Before implementing SMRT, I hated coming into the plant seeing lots of finished products not assembled, items were double assembled from different satellite.”
- “Inability to send mass text/emails, additional charges for texting on top of monthly station fees. Unable to upload photo detail.”
Richard A.
President
President
Retail, 11-50 employees
Used the software for: 2+ years
Overall Rating
Ease of Use
Customer Service
Features
Value for Money
5.0
5.0
5.0
5.0
5.0
Reviewer Source
Source: Software for Drycleaners
August 17, 2020
“Six Years Running”
Overall: Incredibly fast and organized support, mixed with an ever updating platform allows us to automate where we didn’t know we’d be able to before.
Pros: SMRT brings dry cleaning and delivering a great experience to customers into the 21st century. For decades, our industry was underserved and with SMRT on the scene, we are equipped with the finest software to run a world-class organization.
Cons: I thought we needed an app to appeal to the newer generations. Actually, couldn’t be further from the truth. SMRT delivers in every aspect.
Alternatives Considered: Compassmax, Fabricare Manager, Enlite POS, Xplor Spot and Square Point of Sale
Reasons for Choosing SMRT Systems: SMRT was easily the best solution to grow our family-business into a multi-location powerhouse. We switched and never looked back.
Switched From: Xplor Spot
Reasons for Switching to SMRT Systems: We were tired of working with antiquated software and coding language. We wanted flexibility to grow the business in a way we wanted to and no one else could deliver when SMRT could.
Kyle M.
Director of Operations
Director of Operations
Consumer Services, 11-50 employees
Used the software for: 1-2 years
Overall Rating
Ease of Use
Customer Service
Features
Value for Money
5.0
5.0
5.0
5.0
5.0
Reviewer Source
Source: Software for Drycleaners
August 10, 2020
“SMRT POS is Just Plain Smart”
Overall: In my opinion, a POS is only as good as the support team behind the software. The support team behind SMRT POS is knowledgeable, responsive, and friendly. Nearly all of my support requests are solved the same day, typically inside of 2 hours.
Pros: Bringing new team members up to speed is very easy and much faster than with any other POS we’ve used in the past. The layout and functionality of the software is intuitive so it’s easy for people who’ve never worked at a dry cleaners to learn their jobs quickly. Another feature I love is the reports or KPIs as they call them. I, and each of my team members, have access to the information we need to to provide our customers with the highest level of service. You can customize the reports available so that everyone sees the same reports, or you can customize down to the job role or even for each individual user. Probably the best, and most polished, function is the route module. It just plain works, and it’s been transformitive for our business.
Cons: When we signed on a year and a half ago, the software was still a bit raw. The support team has been fantastic, and the development team has been consistently fixing flaws and rolling out new features. Nearly all of my frustrations have been resolved.
Alternatives Considered: Xplor Spot
Reasons for Choosing SMRT Systems: For us, choosing a new POS was all about providing our customers with the best possible experience, and SMRT POS is the solution that fit best for our company and with our goals.
Switched From: Compassmax
Reasons for Switching to SMRT Systems: CompassMAX was retired and is no longer being developed or sold.
Ryan M.
Owner
Consumer Services, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
Ease of Use
Customer Service
Features
Value for Money
5.0
5.0
5.0
5.0
4.0
Reviewer Source
Source: Software for Drycleaners
January 6, 2023
“Review”
Overall: Overall I have been extremely happy and and the support staff has been great. My one recommendation would be around the onboarding. For the first two weeks during implementation we felt lost. We did not know what to expect until the system went live. We are now 1 month in and becoming very comfortable and making adjustments and fixing mistakes we made in the first couple of weeks. I feel much of that might have been avoided with a better training / onboarding process.
Pros: The automation is what is most beneficial for us. What ultimately made me choose this system was the integrated marketing.
Cons: This system does very well for dry clean customers and the wash dry fold customers from my laundromats. However, we also have several large Commercial clients that require a slightly different process.
Reasons for Choosing SMRT Systems: ultimately the switch was made because of the great trigger marketing that integrates with the customer database!
Switched From: Curbside Laundries
Reasons for Switching to SMRT Systems: Needed a system that would integrate all of my stores and accommodate both laundromats, commercial laundry and dry cleaning. ultimately the switch was made because of the great trigger marketing that integrates with the customer database!
Verified Reviewer
Accounting, 1-10 employees
Accounting, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
Ease of Use
Customer Service
Features
Value for Money
1.0
1.0
1.0
1.0
1.0
Reviewer Source
Source: Software for Drycleaners
October 25, 2021
“This has been a nightmare”
Overall: Horrible experience
Pros: Basically the company installed the software and wouldn’t help with any pricing lists. Because the ulchsrges are basic upcharges that cannot be used for all items ,I am not able to use the system. I have tried over and over to get the technicians help me solve the matter all I get is the run around. Every month I am being billed for one hundred Nd fifty dollars for a system that isn’t even working for me.
Cons: Lucky fir me that my original software is still operating or i would have been in alot of trouble. I do not recommend this to anyone. Don’t believe that they are available to help you 24/7 once they got you hooked you are out of luck
Reasons for Switching to SMRT Systems: I was told that the smrt system is an advanced system. Not true. Horrible decision
By SMRT Systems on November 9, 2021
We regret the negative experience. We are happy to have resolved the billing concerns quickly and to the client’s satisfaction. SMRTsystems wishes their team and business the best.
Sami K.
Owner
Retail, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
Ease of Use
Customer Service
Features
Value for Money
5.0
4.0
5.0
5.0
5.0
Reviewer Source
Source: Software for Drycleaners
November 11, 2020
“Thankful, Satisfied and Relieved to have joined with SMRT. “
Overall: 10/10. From start to finish I’ve been impressed with its capabilities and feature that will help streamline aspects of business as well as enhance customer experience. The introduction to SMRT by [SENSITIVE CONTENT HIDDEN] really opened my eyes to what MY business needed and how well the SMRT system works. Quickly handing it off to [SENSITIVE CONTENT HIDDEN] for a longer period of great training. Over a month [SENSITIVE CONTENT HIDDEN] helped me get comfortable with things and show me the ropes. He settled many uncertainties and helped me shape the idea of the new operations of my business. He was always one email or call away- never skipped a beat. I am very thankful for his guidance through this process and would highly recommend SMRT to any dry cleaner I know because of the customer service I’ve received.
Pros: The feature and capabilities to enhance customer experience. The text program was much better than the competition. The training and introduction offered was and turned out to be excellent. The software puts the delivery company in charge. In my eyes this makes things easier and also helps allow more profit. SMRT seems to have everything you can think of to add to your dry cleaning business.
Cons: The format of writing a ticket and how layered in the settings are. I understand why SMRT doesn’t have customers fill out a ticket before we pick it up – it’s confusing and they don’t know the difference between specific items. I think the storefront POS should have a clearer way to check in each item while the customers wait. The “closing ticket” process seems extensive to me The notifications could be a little clearer and be suggestive of how you should act on the new item.
Reasons for Choosing SMRT Systems: [SENSITIVE CONTENT HIDDEN] honestly helped me realise that you DO NOT need an “App” that the customers must download to ue your service. He showed me how SMRT can be integrated into your current website. From there i fell in love with all the features that not only helped your customers get what they wanted- but put you in charge of the operation. The customizations and preference options blow my mind. Also the training everyone else was offering was significantly less than what SMRT offered for onboarding new clients. Also from reviews i heard your customer service is second to none and i needed that assurance. With clean cloud for instance- they are based in the UK and i feel like if i was in a JAM that wouldnt help at all.
Reasons for Switching to SMRT Systems: Simply to bring our Mom and Pop dry cleaning business into the future of dry cleaning and laundry service. The pandemic took a lot of business away because of workers no longer coming to the office and all our large commercial accounts had a huge decrease. I decided to make the shift into reaidential laundry to add another branch to our existing business model.