iDryclean Reviews

iDryclean Ratings

Overall

Ease of use

Customer Service

4.8

4.9

4.8

About iDryclean

FINALLY! A solution for your store that’s affordable. iDryclean helps cleaners of all sizes manage customer details, employees, order details, marketing campaigns and more. Our one low price solution includes: –Up to 5 stations in your store – No extra charge –Use iDryclean at home – No extra charge. –Run iDryclean in your delivery van – No extra charge. –Use iDryclean on a laptop anywhere – No extra charge. –Free program improvements forever. –Free 24/7 telephone support included.

Pros

” I appreciate the ease of use of this pos software. I am able to set and change my pricing easily.”

“The product is useful friendly. I can train a new employee to use it quickly. The screen is easy to read.”

“Super user friendly and has amazing customer service!”

“Very easy to Use, specially training new employee’s are very easy, tickets are design and layout is at his best complete detail is provided on the customer invoice.”

Cons

“While the ability to track specific items could be better strides are being made to improve this area.”

“Grand total is not available by each item. Only has a daily.”

“This has been a wonderful program, but as with anything there’s always room for improvement.”

“Not even applicable…I only have to best to say for this software and it’s customer service…”

Cindy M.
owner
Consumer Services, 11-50 employees
Used the software for: 2+ years

Overall Rating

Ease of Use

Customer Service

Features

Value for Money

5.0

5.0

5.0

5.0

5.0

Likelihood to Recommend 100%

Reviewer Source
Source: Software for Drycleaners
July 14, 2020

“iDryclean”
Overall: I highly recommend them. They are attentive to support needs and give a good overall value.

Pros: I appreciate the ease of use of this pos software. I am able to set and change my pricing easily. We have trained many employees on the use of the program and it is easy to for them to understand and use. The new fact of it now being cloud based is fabulous for me. No more wondering is the staff remembered the backup. I also find the support great. I am east coast and [SENSITIVE CONTENT HIDDEN] if more west but I have even gotten early call backs for a problem and he is available late for me due to his location and this allows him to work on my issues after hours. [SENSITIVE CONTENT HIDDEN] went so far as to make a work around for an issue specific to my needs. I highly recommend iDryclean software.

Cons: While the ability to track specific items could be better strides are being made to improve this area.

Switched From: Fabricare Manager

Reasons for Switching to iDryclean: Partially due to cost and also to the complete way the other system took over the computer. I couldn’t add a printer without calling tech support.

Vendor Response
By Personal Touch Systems on July 17, 2020
Hi Cindy, Thank you for the glowing review. James and Franki
Vee R.
Owner
Retail, 11-50 employees
Used the software for: 2+ years

Overall Rating

Ease of Use

Customer Service

Features

Value for Money

5.0

5.0

5.0

5.0

5.0

Likelihood to Recommend 100%

Reviewer Source
Source: Software for Drycleaners
June 30, 2020

“Review for Profitmaker/iDryclean”

Overall: I would rate this a 10 star if I could. [SENSITIVE CONTENT HIDDEN] is really great to work with. He’s very helpful in answering my questions and is very prompt.

Pros: The product is useful friendly. I can train a new employee to use it quickly. The screen is easy to read.

Cons: Grand total is not available by each item. Only has a daily.

Alternatives Considered: CleanMax

Reasons for Choosing iDryclean: Better prices, easier to use and good customer service.

Switched From: CleanMax

Reasons for Switching to iDryclean: Better prices and easier to use.

Vendor Response
By Personal Touch Systems on July 10, 2020
Hi Vee, Thanks so much for the great review. It was nice talking with you the other day. James and Franki ProfitMaker Sales
Verified Reviewer
Hospitality, 51-200 employees
Used the software for: 1-2 years

Overall Rating

Ease of Use

Features

4.0

4.0

4.0

Likelihood to Recommend 70%

Reviewer Source
Source: Software for Drycleaners
January 3, 2019

“Very user friendly!”
Pros: Super user friendly and has amazing customer service!

Cons: This has been a wonderful program, but as with anything there’s always room for improvement.

Vendor Response
By Personal Touch Systems on January 5, 2019
Thank you for your kind review.
Kashif M.
Owner
Retail, 11-50 employees
Used the software for: 2+ years

Overall Rating

Ease of Use

Customer Service

Features

Value for Money

5.0

5.0

5.0

5.0

5.0

Likelihood to Recommend 100%

Reviewer Source
Source: Software for Drycleaners
September 9, 2016

“Top of the Line”
Overall: Bought Profit Maker Software 3 Years ago, Profit Maker shipped the system Installed, All i had to do it connect the cables, ready to serve customers :)

Pros: Very easy to Use, specially training new employee’s are very easy, tickets are design and layout is at his best complete detail is provided on the customer invoice. system is very fast and don’t hang up in the middle of an order, with profit Maker i have added couple of hundred items in one ticket and fast as it can be. Making changes in price table, Layout of your printable ticket or design easy as it can be

Cons: Cons Cons Cons, The Support team Specially James, at he Profit Maker they are at their best, Sometime if we have any issue with system we call support and they Remotely login to our computer and fix the problem, they really don’t send your 7 Page instruction that you can do this and then that, they just do it for you.

Recommendations to other buyers: I searched for dry cleaner software for a time and everybody wants monthly fee or support service charges, Not here at Profit Maker, i don’t pay monthly or Annual fee’s

Vendor Response
By Personal Touch Systems on September 11, 2016
Thanks Malik, we are glad ProfitMaker is your choice for your 5 stores.
Frank E. S.
Owner
Retail, 1-10 employees
Used the software for: 2+ years

Overall Rating

Ease of Use

Customer Service

Features

Value for Money

5.0

5.0

5.0

5.0

5.0

Likelihood to Recommend 100%

Reviewer Source
Source: Software for Drycleaners
September 9, 2016

“Most awesome Dry Cleaning Software and what in my opinion makes it the best; is the awesome service.”
Overall: The experience with Profit Maker and it’s staff, especially, James is certainly beyond measure. Absolutely user friendly and they work so hard for you given the instruction and the pricing. For them it’s about quality; competent customer service to their customer and making it easy for us to service our customers. I just can’t say enough about the ‘Profit Maker’ software and it’s staff. Such a user friendly program and the support is very capable and responsive to questions and needs.

Pros: The Best!!! All the way around… From the actual software to the awesome staff. Especially James…

Cons: Not even applicable…I only have to best to say for this software and it’s customer service…

Recommendations to other buyers: You need to get out there and attend all Dry Cleaning Conventions. Because your cheating the Dry Cleaner Owner from having the best Dry Cleaning Software out there. Your the best and most capable in this industry and I’m grateful you are apart of our industry and my business in particular. Thank You!!!

Vendor Response
By Personal Touch Systems on September 11, 2016
Thanks Frank for the glowing review. You have been a great customer for many many years and we appreciate your business.
Chenna C.
CEO & Owner
Retail, 1-10 employees
Used the software for: 2+ years

Overall Rating

Ease of Use

Customer Service

Features

Value for Money

5.0

5.0

5.0

5.0

5.0

Likelihood to Recommend 100%

Reviewer Source
Source: Software for Drycleaners
July 9, 2020

“iDryclean Versatility”
Overall: We are pleased with the ease of use; ease of training; versatility and best bang for the buck in this range of product.

Pros: It is the easiest for new hires to learn and operate. The Icons are very self explanatory and the ease of use is what drawn me to this product. I recommend this any Drycleaner that want to run a smooth and efficient operation.

Cons: The Windows Updates seem to interfere with the Thermal Receipt Printer and wreak havoc on the employees. Once we figured out how to remedy this, my employees know exactly what to do whenever this happens.

Reasons for Choosing iDryclean: Please refer back to the previous comments.

Vendor Response
By Personal Touch Systems on July 11, 2020
Hi Chenna, Thanks so much for the positive review. It was nice talking with you. James and Franki ProfitMaker Sales
Mawan A.
Owner
Consumer Goods, 1-10 employees
Used the software for: 2+ years

Overall Rating

Ease of Use

Customer Service

Features

Value for Money

5.0

5.0

5.0

5.0

5.0

Likelihood to Recommend 100%

Reviewer Source
Source: Software for Drycleaners
January 30, 2021

“Profit Maker=THE BEST”
Overall: Super easy to use. My dry cleaners took a step to another level with this program.

Pros: I cannot thank [SENSITIVE CONTENT HIDDEN] and his service setting us up with Profit Maker. Hands down made my dry cleaners easier to use. They were there every step of the way and were always there when we needed them. 100% would recommend without a doubt!

Cons: Nothing. Everything is made so simple with this software

Reasons for Choosing iDryclean: best of the best. Every function you could imagine to run a successful dry cleaners

Reasons for Switching to iDryclean: Ease of use. Everything you need to run a proper dry cleaners

Vendor Response
By Personal Touch Systems on February 2, 2021
thanks for the kind review Mawan. You have been a great customer as well.
Tom B.
Operations manager
Retail, 11-50 employees
Used the software for: 2+ years

Overall Rating

Ease of Use

Customer Service

Features

Value for Money

5.0

5.0

5.0

4.0

5.0

Likelihood to Recommend 100%

Reviewer Source
Source: Software for Drycleaners
January 23, 2021

“ProfitMaker”
Overall: Easy to use, train employees and very customizable.

Pros: Works well for laundromats; easy to customize

Cons: There are a few bugs that you have to learn to live with.

Reasons for Choosing iDryclean: Geared more towards laundromats requiring less customization.

Vendor Response
By Personal Touch Systems on January 29, 2021
Hi Tom, Thanks for the great review. I noticed you are on an old system and the “bugs” you mentioned have probably been resolved by now. Thanks, Franki
Ashley C.
Manager
Retail, 11-50 employees
Used the software for: 2+ years

Overall Rating

Ease of Use

Customer Service

Features

Value for Money

5.0

5.0

5.0

5.0

5.0

Likelihood to Recommend 100%

Reviewer Source
Source: Software for Drycleaners
September 9, 2016

“Easy to use dry cleaning pos system”
Overall: This product is user friendly, convenient, the design is easy to understand and the layout is good, and the company has great customer service

Pros: customer service, quick search functions, and tracking garments are done without any hassel

Cons: I have not discovered any.

Recommendations to other buyers: No matter what the issue is the customer support team is always there to answer and questions or fix any problems 24/7.

Vendor Response
By Personal Touch Systems on September 11, 2016
Ashely, you are awesome. Thanks for the great review. We appreciate your business.
Ann M.
Owner
Retail, 1-10 employees
Used the software for: 2+ years

Overall Rating

Ease of Use

Customer Service

Features

Value for Money

4.0

5.0

3.0

4.0

5.0

Likelihood to Recommend 90%

Reviewer Source
Source: Software for Drycleaners

July 21, 2020

“Happy customer”
Pros: Ease of use Easy to train staff Liked the look of home page Offered email capabilities

Cons: Glitches in accounting payment section If you could pick invoices paid -would be helpful

Reasons for Choosing iDryclean: Cost ratio verses ease of use -input information of customers and simple to train staff
DEBORAH W.
CUSTOMER SERVICE
Consumer Services, 1-10 employees
Used the software for: 2+ years

Overall Rating

Ease of Use

Customer Service

Features

Value for Money

5.0

5.0

5.0

5.0

5.0

Likelihood to Recommend 100%

Reviewer Source
Source: Software for Drycleaners

January 27, 2021

“GREAT CUSTOMER SERVICE”
Pros: Easy to use. Customer service is great. Also technical support. Anytime there is a problem they take care of it.

Cons: Sometimes it takes long for someone to answer the phone, but when they do it is always pleasant.
joe z.
owner
Textiles, 1-10 employees
Used the software for: 2+ years

Overall Rating

Ease of Use

Customer Service

Features

Value for Money

5.0

5.0

5.0

5.0

5.0

Likelihood to Recommend 100%

Reviewer Source
Source: Software for Drycleaners
February 18, 2021

“just buy it”
Overall: love it fast and easy. easy to train new employees.great support

Pros: easy to use .boost up your profits. love the texting feature very inexpensive

Cons: nothing works great. you can not mess up
GENEVIEVE F.
MANAGER
11-50 employees
Used the software for: 2+ years

Overall Rating

Ease of Use

Customer Service

Features

Value for Money

5.0

5.0

5.0

5.0

5.0

Likelihood to Recommend 100%

Reviewer Source
Source: Software for Drycleaners
September 20, 2016

“HAPPY CUSTOMER IN CA!”
Overall: THE PROGRAM IS EASY TO USE AND ON A RARE OCCASION WE HAVE A PROBLEM, THEIR CUSTOMER SERVICE GETS IF FIXED PROMPTLY!
 
Vendor Response
By Personal Touch Systems on September 22, 2016
Thanks Gen You are a valued customer.
David G.
Unspecified
Used the software for: Unspecified

Overall Rating

Ease of Use

Customer Service

4.0

4.0

5.0

Reviewer Source
Source: Software for Drycleaners
June 15, 2015

“Great software from experts that have been in the industry for a while. “
Overall: Great software from experts that have been in the industry for a while.

Vendor Response
By Personal Touch Systems on June 17, 2015
Hi David, Thanks so much for the positive review. James ProfitMaker Sales