GetSwift Reviews
GetSwift Ratings
Overall
Ease of use
Customer Service
3.6
3.8
3.3
About GetSwift
GetSwift is a simple software that streamlines your whole delivery business, enabling you to track drivers, alerts customers with live tracking in your company branding as well as collect rich business intelligence to help you keep improving and growing your delivery operation.
Pros
“Its great but some key functions like bar code scanner and item inventory would take away another platform I use and rather just use GS platform for all delivery needs.”
“The ease of updating customers the status of their shipments.”
Cons
“Tech is basic and has a lot of bugs that hides the delivery fee, date and time and there’s lack in it. The most frustrating about it is how the support team were unsure about the platform itself.”
“I no longer have to find the driver and find out what happened to the signed packing slip, which is time consuming.”
“I stopped using their services at the end of September and I forgot to cancel the direct debit which was set up to automatically recharge my account as a wallet. They charged my account in October.”
“Poor notifications, doesn’t work on Android 8, constantly signs me off link and disconnects from the serve, I also cannot view past orders unless I’m online.”
Assistant Vice President, Onboarding and Operations
Overall Rating
Ease of Use
Customer Service
Features
Value for Money
5.0
5.0
5.0
5.0
5.0
Reviewer Source
Source: Software for Drycleaners
October 4, 2017
Customer Specialist
Overall Rating
Ease of Use
Customer Service
Features
Value for Money
4.0
3.0
4.0
4.0
3.0
Reviewer Source
Source: Software for Drycleaners
January 25, 2019
“Fleet management/logistics”
Overall: It was an easy and potentially temporary solution for when our telenav track service was suddenly discontinued. I foresee us looking for a similar product eventually that meets more of our needs.
Pros: No subscription required and can all be conducted via smartphone, no hardwire equipment in vehicles required.
Overall Rating
Ease of Use
Customer Service
Features
Value for Money
3.0
3.0
3.0
3.0
4.0
Reviewer Source
Source: Software for Drycleaners
August 21, 2019
“GetSwift Review”
Overall: The ease of updating customers the status of their shipments.
Pros: I like how the software notifies the customers the statuses of their shipment.
Cons: I like least that you’re only able to add one email address into jobs and there isn’t a multi-stop function. Also, the maps for tracking a shipment doesn’t update quickly enough, which delays the ETA compared to the actual time.
Alternatives Considered: ABC Fitness Solutions
Reasons for Choosing GetSwift: Cost
Overall Rating
Ease of Use
Customer Service
Features
Value for Money
5.0
5.0
5.0
5.0
5.0
Reviewer Source
Source: Software for Drycleaners
August 27, 2019
“GetSwift is amazing!”
Pros: GetSwift helps us navigate all the logistics of our business on a daily basis. We love that we can send our team personalized details about every customer we serve!
Cons: I would love to be able to customize the questions that are sent to clients after each delivery.
Reasons for Switching to GetSwift: Google Calendar was not a good way to navigate complex logistics.
Overall Rating
Ease of Use
Customer Service
Features
Value for Money
5.0
5.0
3.0
3.0
5.0
Reviewer Source
Source: Software for Drycleaners
July 25, 2019
“Adding a Asset Manager (Item stoarge) + (bar code Scanner)”
Overall: Its great but some key functions like bar code scanner and item inventory would take away another platform I use and rather just use GS platform for all delivery needs
Pros: Love the software guys great work! It would be amazing if you could integrate a bar code scanner and an Item inventory section. For most drops that we use there’s a asset item hand over. Would be amazing to track those through GetSwift instead of a separate system
Cons: Built in Asset Manager type of item capture, bar code scanner
Reasons for Choosing GetSwift: Good service, great programming
Vendor Response
By GetSwift on August 10, 2019
Hi Jeff. We appreciate the review and especially the feedback as we are always looking to improve our software.
Overall Rating
Ease of Use
Customer Service
Features
Value for Money
5.0
5.0
4.0
5.0
5.0
Reviewer Source
Source: Software for Drycleaners
April 21, 2021
“FeedBack”
Overall: I no longer have to find the driver and find out what happened to the signed packing slip, which is time consuming.
Pros: Being able to prove a delivery was made without leaving my desk, this helps me with debt collection.
Overall Rating
Ease of Use
Customer Service
Features
Value for Money
1.0
2.0
1.0
1.0
1.0
Reviewer Source
Source: Software for Drycleaners
January 12, 2022
“Gone downhill”
Overall: We are looking into other software and will likely change soon despite the huge hassle. We would not recommend this company to others.
Pros: GetSwift USED to be great and we loved the low price and the fact it had everything we needed.
Overall Rating
Ease of Use
Customer Service
Features
Value for Money
3.0
4.0
3.0
3.0
3.0
Reviewer Source
Source: Software for Drycleaners
January 16, 2019
“Smart notifications”
Pros: The breakdowns arent so often like it used to be.
Unspecified
Overall Rating
Ease of Use
Customer Service
Features
1.0
1.0
1.0
1.0
Reviewer Source
Source: Software for Drycleaners
October 8, 2017
“Won’t return my money just because i don’t want to work with them anymore!!”
Pros: I liked the way this company came up with a simple and elegant way of tracking delivery drivers. I used them for almost 1.5 years. But it just went downhill since they got listed on ASX.
Investment Management, 1-10 employees
Overall Rating
Ease of Use
Customer Service
Features
Value for Money
5.0
5.0
5.0
5.0
5.0
Reviewer Source
Source: Software for Drycleaners
May 17, 2018
“Quick and Accurate”
Pros: Tracking is on point and very reliable!! I tried the free trial and now i’m hooked. I had no issues and would recommend to a friend.
Overall Rating
Ease of Use
Customer Service
Features
Value for Money
2.0
3.0
1.0
1.0
2.0
Reviewer Source
Source: Software for Drycleaners
January 10, 2021
“Ok System, Buggy, Bad Support”
Overall: underwhelming
Pros: This system looks good at first glance. Design is nice. Driver app is useful.
Cons: This system looks good at first glance, but it actually has some huge misses. Simple things that all delivery tracking systems have like route optimization, driver rating, setting driver payment rates, etc. don’t actually work as they should. It was like this system was developed without the actual user experience in mind. Oh and if you are looking for something that’s mobile friendly, you should pass on this. Lastly, support says they are 24×7 but they actually don’t have support on the weekends. Not that it matters because support is not knowledgable at all. They’re responses are templated and don’t provide any useful issue….I wouldn’t be surprised if they were using support bots.
Overall Rating
Ease of Use
Customer Service
Features
Value for Money
5.0
5.0
5.0
5.0
5.0
Reviewer Source
Source: Software for Drycleaners
June 30, 2022
“Perhaps the cheapest delivery logistics app”
Pros: I recommended it to several people, because its cost is very economical and to start venturing out, this delivery logistics routing app is excellent
Overall Rating
Ease of Use
Customer Service
Features
Value for Money
5.0
5.0
5.0
5.0
5.0
Reviewer Source
Source: Software for Drycleaners
September 18, 2017
“Easy ramp up, surprising results “
Overall: Lower costs, faster deliveries and increased revenues combined with higher customer satisfaction
Pros: Quickly deployed ,little to no overhead and pretty surprising positive feedback not only from my drivers but my customers as well