Yelo Reviews
Yelo Ratings
Overall
Ease of use
Customer Service
3.7
3.9
3.6
About Yelo
Yelo is a multi-vendor marketplace SAAS software solution for dry cleaning/ laundry businesses. Yelo provides the local entrepreneurs with a complete tech suite to run and automate their business operations: from ordering, delivery to marketing automation. Setup your On-demand dry cleaning / Laundry Marketplace with Yelo.
Pros
“Very pleasant and good support from the team to implement the solutions.”
“Its an amazing experience and very helpful for me as a startup.”
Cons
“M so mentally and emotionally drained, disappointed with this whole experience, and appalled at this company’s lack of accountability and their complete disregard for customer satisfaction.”
“Next project manager would disappear for weeks at a time and missed a half a dozen scheduled online meetings to discuss features that didn’t work properly.”
“Constantly on the phone/email to get technical assistance with bugs. Account managers are generally useless.”
“I am not even with them for a week, already regretting my experience and thinking of exiting them.”
Noor Z.
CEO / Co-founder
Food & Beverages, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
Ease of Use
Customer Service
Features
Value for Money
5.0
5.0
5.0
5.0
5.0
Reviewer Source
Source: Software for Drycleaners
May 20, 2019
“review on yelo”
Overall: staff are very attainable even on weekend when we have an emergency. Very helpful and nice. They know their work. The system is easy to use and very fast responding. Can be easily integrated with several gateways.
Pros: easy to use, very user friendly, fast system, very fast to deliver.
Cons: the arabic translation isn’t working as well as the original english page on the application. Also there is a banner on the website that wasn’t there at first and now we are having some difficulties removing it, from what I understood we can’t remove it. Also with the filter option, it’s not working well, when customers choose a certain filter on the application it doesn’t give the options that were selected on the dashboard. I would hope to have a filter for the products also in the future, will be very helpful for our app customers. I would like to have an option where we can edit an order before it gets completed, just in case a customer decided to add an item to their order. and a refund system if a customer decided to cancel their order when they have already paid by cash. Other than that i am very happy with the system.
Reasons for Choosing Yelo: it best fits our business strategy, although I am considering to purchase the above later on.
By JungleWorks on July 14, 2021
Thank you for sharing your experience with Jungleworks. We strive to continuously improve our products and keep adding features to benefit our customers. We are committed to helping you grow your business & are always happy to provide prompt support & services to our valued clients. Please feel free to reach out to our Customer Support team at contact@jungleworks.com for any issues.
Girish K.
Director
Director
Information Technology and Services, Self-employed
Used the software for: Less than 6 months
Overall Rating
Ease of Use
Customer Service
Features
Value for Money
4.0
5.0
4.0
5.0
5.0
Reviewer Source
Source: Software for Drycleaners
May 17, 2019
“Great product for launching your marketplace”
Overall: Very good interaction with Sales and Project Implementation team. The team was patient with us as we had a few important people on holidays when implementation started and Yelo team patiently waited for the right person to arrive.
Pros: Lots of options to cater to your business needs Continuous improvements and new features added to the platform Very easy to create a test account and get it up an running (took me only 15 minutes to set up our site)
Cons: Documentation not updated as frequently as new releases. This is very important (IMHO) for existing users to see how they can take advantage of new features.
Reasons for Choosing Yelo: The product gave us quick Go To Market strategy and focus on what is more important to us – the business side rather than reinvent the wheel (i.e. develop our own marketplace). In future, we may go that route if the business is successful but for now this platform is perfect.
By JungleWorks on July 14, 2021
Thank you for sharing your experience with Jungleworks. We strive to continuously improve our products and keep adding features to benefit our customers. We are committed to helping you grow your business & are always happy to provide prompt support & services to our valued clients. Please feel free to reach out to our Customer Support team at contact@jungleworks.com for any issues.
David W.
Owner
Marketing and Advertising, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
Ease of Use
Customer Service
Features
Value for Money
1.0
1.0
1.0
1.0
1.0
Reviewer Source
Source: Software for Drycleaners
November 27, 2020
“Run away from this company”
Overall: Do NOT trust promises made or expect contracts you sign to be honored. Avoid at all cost. All sales, no support. The support and follow up ends as soon as you sign a contract. They avoided our questions/support until it was too late to ask for a refund. Very clever. At this point, feel free to contact me directly so I can tell you why you should not use this company.
Pros: Impressive set of features. Promised what was needed
Cons: Features that were advertised DO NOT WORK. Project mgr. assigned was non communicative and a few weeks into project stopped responding to support questions. Next project manager would disappear for weeks at a time and missed a half a dozen scheduled online meetings to discuss features that didn’t work properly. We’ve since moved to another platform and we are pleased to see they use a software ticket system to respond to every question within 24 hours. Avoid these people at all cost. You will waste your $.
Alternatives Considered: CS-Cart Multi-Vendor, Adobe Commerce, MultiMerch , sharetribe, WCFM Marketplace, Second and Arcadier
Reasons for Choosing Yelo: Service marketplace capability, ability to upload CSV of existing merchants (this feature does not work, despite claims by Clicklabs – they had to load on their backend and it destroyed our marketplace). Alleged support (very, very poorly executed and assume you will get zero support for software bugs etc.). We have countless examples of ignored emails, avoided conference calls etc. They do not have a way to track your software tickets. It’s literally emailing back and forth or a sad attempt at using excel to track software issues. Disaster.
By JungleWorks on July 14, 2021
Dear Sir/Ma’am, We’re saddened to see the inconvenience caused to you. We would like a chance to speak with you. Please feel free to reach out to our Customer Support team at contact@jungleworks.com for any feedback that will help us improve in the future. Our aim is to keep improving and serve better. Looking forward to hearing from you. Regards, Team Jungleworks
Ayman A.
CTO
Food & Beverages, 1-10 employees
Used the software for: 6-12 months
Overall Rating
Ease of Use
Customer Service
Features
Value for Money
5.0
5.0
5.0
5.0
5.0
Reviewer Source
Source: Software for Drycleaners
January 25, 2022
“Great Software for bootstrapping a marketplace”
Pros: It was full of features that helped us bootstrap a b2b marketplace without any need to write code.
Cons: Some features were complicated at first but received multiple demos from the account manager to clarify.
Alternatives Considered: sharetribe
Reasons for Choosing Yelo: The number of features available in Yelo was greater than most competitors.
Faisal L.
Director
Food & Beverages, 1-10 employees
Used the software for: 2+ years
Overall Rating
Ease of Use
Customer Service
Features
Value for Money
5.0
5.0
5.0
5.0
5.0
Reviewer Source
Source: Software for Drycleaners
March 24, 2022
“Great Turn Around “
Overall: I had stoped using yelo due to lack of communication with provider Since they have implemented account managers the likes of Abhilasha things have changed for me She’s patient, inspiring and informative unlike my previous experiences with yelo team
Pros: Ability to scale and customize as you grow
Cons: Initial sales representative were inadequate and no ongoing support or direction when reached out for help
Alternatives Considered: StoreKit and GloriaFood
Josh S.
Owner
Information Technology and Services, 1-10 employees
Used the software for: 1-2 years
Overall Rating
Ease of Use
Customer Service
Features
Value for Money
2.0
1.0
1.0
2.0
2.0
Reviewer Source
Source: Software for Drycleaners
May 6, 2021
“Run Away From This Company”
Overall: We were very hopeful when we initially signed on with Jungleworks for Yelo and Tookan. Their system seemed to be pretty good and they were willing to make some initial changes that we requested. The minute they had all of our money for the build, everything went downhill rapidly. Constantly on the phone/email to get technical assistance with bugs. Account managers are generally useless. 6 months ago they eliminated on-demand tech support entirely. Just noticed a month ago that they billed us for an entire year’s worth of service despite the fact we cancelled our contract. They are a chop shop. Run, do not walk, away from this company.
Pros: -integrated marketplace and delivery solution -has integrations with Stripe and other providers
Cons: -Customer service is atrocious. They will get your money and then it’s all down hill from there. Support is non-existent. You can’t even get a live person to chat/call at anytime of day. Issues are not resolved and there’s no customer-facing tracking for bugs and troubleshooting. -System is extremely rigid and not designed for enterprise usage -Servers are clearly over-taxed and the code is highly inefficient. Everything runs very slowly -Next to impossible to get customizations or get any errors in the code fixed -Apps are not compliant with EU regs, Apple or Android
Alternatives Considered: Ordering
Reasons for Choosing Yelo: Price and capabilities. Biggets mistake of my career.
By JungleWorks on July 14, 2021
Dear Sir/Ma’am, We’re saddened to see the inconvenience caused to you. We would like a chance to speak with you. Please feel free to reach out to our Customer Support team at contact@jungleworks.com for any issues. Our aim is to keep improving and serve better. Looking forward to hearing from you. Regards, Team Jungleworks
Verified Reviewer
Consumer Services, 1-10 employees
Used the software for: 1-2 years
Overall Rating
Ease of Use
Customer Service
Features
Value for Money
4.0
4.0
4.0
4.0
3.0
Reviewer Source
Source: Software for Drycleaners
January 31, 2022
“Good”
Overall: At the beginning it was horrible, but later a different team was involved then development was on track and everything is good since then and also quick response if i report any issues. Easy to use, but releasing new features every now and then would help.
Pros: Ease of adapt, did not take much time to learn
Cons: We have been using since 1 and half year and no new features, may be we will have to more updates
By JungleWorks on March 14, 2022
Thank you for sharing your experience with Jungleworks. We strive to continuously improve our products and keep adding features to benefit our customers. We are committed to helping you grow your business & are always happy to provide prompt support & services to our valued clients. Please feel free to reach out to our Customer Support team at csm@jungleworks.com for any issues.
Krishnamani K.
Co-Founder
Logistics and Supply Chain, 1-10 employees
Used the software for: 1-2 years
Overall Rating
Ease of Use
Customer Service
Features
Value for Money
3.0
5.0
2.0
3.0
4.0
Reviewer Source
Source: Software for Drycleaners
January 25, 2022
“Using for food delivery platform”
Overall: We know Yelo team is working on the improvement. They will simply update the patch/enhancement during peak time. They have to inform us few days in advance that there will be downtime or they apply patches.
Pros: Easy to setup Good for startup companies
Cons: Not able to customize for one client. Yelo need to apply changes for country specific for e.g. eNets or PayNow is most preferable payment gateway in Singapore. Yelo cannot customize.
Rashunda M.
Business
Events Services, Self-employed
Used the software for: Less than 6 months
Overall Rating
Ease of Use
Features
4.0
4.0
4.0
Reviewer Source
Source: Software for Drycleaners
July 15, 2021
“Another platform”
Overall: From the short time I have used the product it seems to be okay.
Pros: This software has about the same interface to sell your products online. What I like most is that it’s easy to set up.
Cons: There is nothing that I like least about this software. It’s just like any other software, you have to learn it.
By JungleWorks on March 14, 2022
Thank you for sharing your experience with Jungleworks. We strive to continuously improve our products and keep adding features to benefit our customers. We are committed to helping you grow your business & are always happy to provide prompt support & services to our valued clients. Please feel free to reach out to our Customer Support team at csm@jungleworks.com for any issues.
Verified Reviewer
Computer Software, 51-200 employees
Computer Software, 51-200 employees
Used the software for: Less than 6 months
Overall Rating
Ease of Use
Customer Service
Features
Value for Money
4.0
4.0
5.0
4.0
5.0
Reviewer Source
Source: Software for Drycleaners
January 31, 2022
“Yelo Platform Review for Online marketplace”
Pros: Its a user friendly platform. All we can use it in an easy way.
Cons: Ticketing System need to upgrade from my perspective.
By JungleWorks on March 14, 2022
Thank you for sharing your experience with Jungleworks. We strive to continuously improve our products and keep adding features to benefit our customers. We are committed to helping you grow your business & are always happy to provide prompt support & services to our valued clients. Please feel free to reach out to our Customer Support team at csm@jungleworks.com for any issues.
Sajeev N.
Director
Consumer Services, 1-10 employees
Used the software for: 1-2 years
Overall Rating
Ease of Use
Customer Service
Features
Value for Money
5.0
5.0
5.0
5.0
5.0
Reviewer Source
Source: Software for Drycleaners
May 20, 2019
“My view”
Pros: After shortlisting few vendors I have approached Jungle Works with my Project. From Inception to implementation the team had been really supportive. It was a great experience working with the team. The Software which we implemented is for online marketplace. It delivers what it promises. Easy of Use, intutive designs and great set of supporting tools to get you going within no time.
Cons: Nothing which I had come across till now.
By JungleWorks on July 14, 2021
Thank you for sharing your experience with Jungleworks. We strive to continuously improve our products and keep adding features to benefit our customers. We are committed to helping you grow your business & are always happy to provide prompt support & services to our valued clients.
Jose Miguel R.
CEO
Consumer Goods, 1-10 employees
Used the software for: 2+ years
Overall Rating
Ease of Use
Customer Service
Features
Value for Money
5.0
5.0
5.0
5.0
5.0
Reviewer Source
Source: Software for Drycleaners
May 14, 2022
“Great tool & great service”
Overall: Great experience
Pros: Our customer service agent, [SENSITIVE CONTENT], he has been key for our company to successfully implement our project, providing the right information and solutions immediately, customer service is about that, providing immediate solutions to customers, thanks [SENSITIVE CONTENT]
Cons: Front end should have more options for Edition.
Anjali G.
Director
Consumer Services, 1-10 employees
Used the software for: 6-12 months
Overall Rating
Ease of Use
Customer Service
Features
Value for Money
5.0
5.0
5.0
4.0
5.0
Reviewer Source
Source: Software for Drycleaners
May 17, 2019
“Feature Diversity”
Overall: Nice
Pros: Some of the features are simple plug-ins which can be added by the user itself. This provides great flexibility. We are not using comprehensive solution stack but with Tookan delivery management; our offerings become unbeatable. The support team is commendable.
Cons: I haven’t come across anything negative so far.
Reasons for Choosing Yelo: They were more flexible in their approach with almost comparable features.
By JungleWorks on July 14, 2021
Thank you for sharing your experience with Jungleworks. We strive to continuously improve our products and keep adding features to benefit our customers. We are committed to helping you grow your business & are always happy to provide prompt support & services to our valued clients.
Anish R.
CEO
Alternative Medicine, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
Ease of Use
Customer Service
Features
Value for Money
5.0
5.0
5.0
4.0
5.0
Reviewer Source
Source: Software for Drycleaners
February 28, 2022
“Need of the hour”
Overall: Good start
Pros: Great to get an MVP out in good time and good support
Cons: Keyword search is missing products search option not well developed.
Alternatives Considered: sharetribe
Reasons for Choosing Yelo: Better products
By JungleWorks on March 14, 2022
Thank you for sharing your experience with Jungleworks. We strive to continuously improve our products and keep adding features to benefit our customers. We are committed to helping you grow your business & are always happy to provide prompt support & services to our valued clients. Please feel free to reach out to our Customer Support team at csm@jungleworks.com for any issues.
Ramesh B.
Co-Founder
Food & Beverages, 1-10 employees
Used the software for: 1-2 years
Overall Rating
Ease of Use
Customer Service
Features
Value for Money
5.0
5.0
5.0
4.0
5.0
Reviewer Source
Source: Software for Drycleaners
January 25, 2022
“Good For Restaurant owners”
Overall: Good
Pros: User interface was good. No bugs for customer experience.
Cons: Need to get more features like Swiggy or zomato
By JungleWorks on March 14, 2022
Thank you for sharing your experience with Jungleworks. We strive to continuously improve our products and keep adding features to benefit our customers. We are committed to helping you grow your business & are always happy to provide prompt support & services to our valued clients. Please feel free to reach out to our Customer Support team at csm@jungleworks.com for any issues.
Verified Reviewer
Retail, 1-10 employees
Retail, 1-10 employees
Used the software for: 6-12 months
Overall Rating
Ease of Use
Customer Service
Features
Value for Money
1.0
1.0
1.0
3.0
1.0
Reviewer Source
Source: Software for Drycleaners
January 18, 2021
“Faulty Product, Worst/NO Customer Support on the Planet”
Overall: This company has the WORST customer support on the planet. Period! We have signed up in April 2020 with the promise of 2 weeks delivery. After rigorous follow-up and headache, they delivered half-baked products in the 10th week. Obviously, it was not ready to go live once we discovered they do have tax compliance reports. We have following up for it to date (JAN 2021), after 10 months of sign up. They DO NOT RESPOND. They only respond to ask for more money. Even for very very basic question, you need to wait for days and followup for at least 10 times. They do not have a “REFUND” word in their dictionary. Even they know they are at fault the management from top to bottom have the audacity to ask for more money to FIX THEIR OWN MISTAKES. AVOID at ALL COSTS!!!
Pros: The initial impression was the product is OK to use and easily customizable.
Cons: Missing basic functionalities like Product Variant Pricing, Price display inclusive taxes until checkout, Correct Tax reports. Super slow speed on website after launch. Not compliant with e-commerce requirements as outlined by the government in India.
By JungleWorks on July 14, 2021
Dear Sir/Ma’am, We’re saddened to see the inconvenience caused to you. We would like a chance to speak with you. Please feel free to reach out to our Customer Support team at contact@jungleworks.com for any issues. Our aim is to keep improving and serve better. Looking forward to hearing from you. Regards, Team Jungleworks
Jay V.
Entrepreneur
Food & Beverages, 1-10 employees
Used the software for: 2+ years
Overall Rating
Ease of Use
Customer Service
Features
Value for Money
5.0
5.0
5.0
5.0
5.0
Reviewer Source
Source: Software for Drycleaners
May 7, 2022
“A very good platform for new entrepreneurs”
Overall: Very Good
Pros: Features and user interface, easy to use
Cons: No such thing, some issues arise but solved with great suppore
Reasons for Choosing Yelo: Technical support and features
Sanjay L.
Owner at Surprise India
Food & Beverages, 1-10 employees
Used the software for: 2+ years
Overall Rating
Ease of Use
Customer Service
Features
Value for Money
5.0
5.0
4.0
4.0
5.0
Reviewer Source
Source: Software for Drycleaners
April 2, 2022
“One of the best options available on internet”
Pros: Easy to use, User friendly UI. Fast Checkout
Cons: Slow Updates over the time. Need to introduce regular updates and features.
Nikunj D.
Founder
Food & Beverages, 1-10 employees
Used the software for: 1-2 years
Overall Rating
Ease of Use
Customer Service
Features
Value for Money
5.0
5.0
5.0
4.0
5.0
Reviewer Source
Source: Software for Drycleaners
May 19, 2022
“Great Product”
Pros: its an amazing experience and very helpful for me as a startup
Cons: there is no such thing which I do not like about yelo
Ali M.
Surgeon
Hospital & Health Care, 11-50 employees
Used the software for: 1-2 years
Overall Rating
Ease of Use
Customer Service
Features
Value for Money
5.0
5.0
5.0
5.0
5.0
Reviewer Source
Source: Software for Drycleaners
April 13, 2022
“Excellent company”
Pros: Ease of use and customizable software. Great.
Cons: Nothing to complain about. Works well. Great.
Verified Reviewer
Information Technology and Services, 1-10 employees
Information Technology and Services, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
Ease of Use
Customer Service
Features
Value for Money
3.0
5.0
1.0
4.0
5.0
Reviewer Source
Source: Software for Drycleaners
June 7, 2021
“Forget about customer satisfaction. They need your money, not you.”
Overall: They don’t give a shit about customer experience.
Pros: Simple software to get started and test your idea
Cons: It has huge potential if the project management could offer a good customer experience. I am not even with them for a week, already regretting my experience and thinking of exiting them.
Reasons for Choosing Yelo: I found this most suitable
By JungleWorks on July 14, 2021
Dear Sir/Ma’am, We’re saddened to see the inconvenience caused to you. We would like a chance to speak with you. Please feel free to reach out to our Customer Support team at contact@jungleworks.com for any issues. Our aim is to keep improving and serve better. Looking forward to hearing from you. Regards, Team Jungleworks
Sammy C.
Partner
Internet, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
Ease of Use
Customer Service
Features
Value for Money
1.0
1.0
1.0
1.0
5.0
Reviewer Source
Source: Software for Drycleaners
June 17, 2020
“Promises not kept”
Overall: Very poor. I had to escalate to the [SENSITIVE CONTENT HIDDEN] lady who tried to help but everyone below and there are a lot of employees who are completely clueless and don’t listen to customers. We tested and reported bugs for free and they didn’t even fix them. They do not listen to customers.
Pros: It barely works and then breaks. It makes a fake promise to be like instacart but it doesn’t stand up in production environment.
Cons: They show you a demo software to sell and once the money is in, they disappear. Very poor support. No help docs in the software. UI is stuck in 1990s ( frames). Software is buggy and not tested. I listed 20 issues and they solved 2 including a business killer error message that would not allow your customer to pay when a product price is changed and they can’t even identify which one changed. We lost 1000s dollars in business and 1000s in licensing for this JUNK. DO NOT BUY. PERIOD.
By JungleWorks on July 14, 2021
Dear Sir/Ma’am, We’re saddened to see the inconvenience caused to you. We would like a chance to speak with you. Please feel free to reach out to our Customer Support team at contact@jungleworks.com for any issues. Our aim is to keep improving and serve better. Looking forward to hearing from you. Regards, Team Jungleworks
Sandeep Kumar H.
Proprietor
Marketing and Advertising, 1-10 employees
Used the software for: 6-12 months
Overall Rating
Ease of Use
Customer Service
Features
Value for Money
5.0
5.0
5.0
5.0
5.0
Reviewer Source
Source: Software for Drycleaners
March 14, 2022
“Easy to use platform with lots of amazing features”
Overall: Overall it’s amazing
Pros: It’s very user friendly and doesn’t require much technical skills.
Cons: Add search by product SKU feature, search product by image.
Verified Reviewer
Computer Software, 51-200 employees
Computer Software, 51-200 employees
Used the software for: Less than 6 months
Overall Rating
Ease of Use
Customer Service
Features
Value for Money
3.0
5.0
5.0
4.0
2.0
Reviewer Source
Source: Software for Drycleaners
August 14, 2019
“Yelo to create your own marketplace”
Overall: Very pleasant and good support from the team to implement the solutions
Pros: Easy to configure and build the system with the e commerce basics and this really helps a lot to host a market place quickly with different integrations which we can use according to the user requirement.
Cons: There are some limitations in the templates that yelo offers and also advance functions like discounting and vouchers cannot be implemented with the standard solution. Database will be hosted in the Jungle works side and this is a con as migration to a different product or custom solution later will be a hazel
Reasons for Choosing Yelo: Yelo has its own unique features and the customer support is better than other services
By JungleWorks on July 14, 2021
Thank you for sharing your experience with Jungleworks. We strive to continuously improve our products and keep adding features to benefit our customers. We are committed to helping you grow your business & are always happy to provide prompt support & services to our valued clients.
Manorajeev K.
Admin
Food & Beverages, 11-50 employees
Used the software for: 6-12 months
Overall Rating
Ease of Use
Customer Service
Features
Value for Money
5.0
5.0
5.0
5.0
5.0
Reviewer Source
Source: Software for Drycleaners
April 22, 2022
“Super Sercives”
Overall: God features and amazing service by Yelo and their team and they always respond quickly. They have the best team
Reasons for Choosing Yelo: na
Manorajeev K.
Admin
Food & Beverages, 11-50 employees
Used the software for: 6-12 months
Overall Rating
Ease of Use
Customer Service
Features
Value for Money
5.0
5.0
5.0
5.0
5.0
Reviewer Source
Source: Software for Drycleaners
April 22, 2022
“Super Sercives”
Overall: God features and amazing service by Yelo and their team and they always respond quickly. They have the best team
Reasons for Choosing Yelo: na
David K.
owner
Restaurants, Self-employed
Used the software for: Less than 6 months
Overall Rating
Ease of Use
Customer Service
Features
Value for Money
1.0
1.0
1.0
1.0
1.0
Reviewer Source
Source: Software for Drycleaners
September 5, 2019
“JungleWork Yelo reviews”
Overall: Jungleworks provided me a very frustrating and poor experience, and now I want my refund, for which they are not giving me (even though it’s in the contract). I paid for a full year and was promised in the contract a 3-week implementation. Due to their delays, unresponsiveness, and lack of customer care, we are now in week 9 of this implementation. I have asked for a refund, but they are refusing, despite their acknowledgment of their own delays and product issues. I’m still in pursuit of receiving my refund with little support from this company. I’m so mentally and emotionally drained, disappointed with this whole experience, and appalled at this company’s lack of accountability and their complete disregard for customer satisfaction. Despite being a loyal customer of another product of theirs, I still have to jump through hoops in an attempt to get my money back. They are missing a golden opportunity to salvage this relationship, but they don’t seem interested in helping their customers. I would look to other options before considering the Yelo online ordering system from Jungleworks.
Pros: The demos looked really good so I thought this could be a good solution for my business. I was wrong.
Cons: – Don’t stick to timelines – Unresponsive – Base functionality not working properly – Poor customer service – refusing to give a refund
By JungleWorks on May 26, 2020
Hi. Thanks for your feedback. Our team has noted the issue and is working hard to resolve it. We are constantly doing our best to improve every customer’s experience and would like to hear more from you. Please reach out to us at contact@yelo.red
Geoff W.
Managing Director
Consumer Services, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
Ease of Use
Customer Service
Features
Value for Money
5.0
5.0
5.0
5.0
5.0
Reviewer Source
Source: Software for Drycleaners
May 22, 2019
“Yelo platform”
Overall: Thus far, it’s been great – terrific team in place.
Pros: the ease of setup is exemplary and the communication during the development process is great.
Cons: None that I can think of at this time as the service has been up to expectation
By JungleWorks on July 14, 2021
Thank you for sharing your experience with Jungleworks. We strive to continuously improve our products and keep adding features to benefit our customers. We are committed to helping you grow your business & are always happy to provide prompt support & services to our valued clients.
Faizi S.
Owner
Information Technology and Services, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
Ease of Use
Customer Service
Features
Value for Money
5.0
5.0
5.0
5.0
5.0
Reviewer Source
Source: Software for Drycleaners
November 26, 2019
“Flexible and can be customized”
Pros: Flexible software and can be customized based on the requirement.
Cons: Need interactive UI design in the future
By JungleWorks on July 14, 2021
Thank you for sharing your experience with Jungleworks. We strive to continuously improve our products and keep adding features to benefit our customers. We are committed to helping you grow your business & are always happy to provide prompt support & services to our valued clients.
Sanjay S.
Director
Apparel & Fashion, 11-50 employees
Used the software for: I used a free trial
Overall Rating
Ease of Use
Customer Service
Features
Value for Money
4.0
5.0
4.0
5.0
5.0
Reviewer Source
Source: Software for Drycleaners
September 16, 2021
“Tried Yelo Free demo, very useful”
Pros: Easy to use and setup without coding. Good amount of features available. Budget friendly.
Cons: Customer support is a bit slow, takes time but gets the work done
By JungleWorks on March 14, 2022
Thank you for sharing your experience with Jungleworks. We strive to continuously improve our products and keep adding features to benefit our customers. We are committed to helping you grow your business & are always happy to provide prompt support & services to our valued clients. Please feel free to reach out to our Customer Support team at csm@jungleworks.com for any issues.
Verified Reviewer
Capital Markets, 11-50 employees
Capital Markets, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
Ease of Use
Customer Service
Features
Value for Money
1.0
1.0
1.0
1.0
1.0
Reviewer Source
Source: Software for Drycleaners
November 23, 2020
“Wrost product ever”
Overall: TERRIBLE
Pros: Nothing, this product is terrible, waste of time.
Cons: Be carefull with JungleWorks. I was client. They didn’t complete our work. I was facing issues with translations and they even didn’t deliver logo. I don’t recommend at all. If you need proofs I can send you my invoices and all the email / what’s app sent for nothing. Product is not final. Their not selling you even an mvp. And customer service is worst ever.
By JungleWorks on July 14, 2021
Dear Sir/Ma’am, We’re saddened to see the inconvenience caused to you. We would like a chance to speak with you. Please feel free to reach out to our Customer Support team at contact@jungleworks.com for any issues. Our aim is to keep improving and serve better. Looking forward to hearing from you. Regards, Team Jungleworks
Aditya A.
Director
Consumer Services, 51-200 employees
Used the software for: Less than 6 months
Overall Rating
Ease of Use
Customer Service
Features
Value for Money
1.0
1.0
1.0
1.0
1.0
Reviewer Source
Source: Software for Drycleaners
October 6, 2022
“Shameful Experience”
Overall: Have Paid for 6 months in advance, 3 months into the service, our project has not been live yet.
Pros: Fraud company. Don’t have any regard. Have taken money in advance and sitting idle with no response from them.
Cons: Team is shameful and fraudulent. Keeps changing team members who bring you back to square one.
Mo B.
CRO
Textiles, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
Ease of Use
Customer Service
Features
Value for Money
1.0
1.0
1.0
1.0
1.0
Reviewer Source
Source: Software for Drycleaners
January 15, 2021
“Stay Away from Jungleworks”
Overall: Stay away from this company.
Pros: They are good in making promises they can’t keep, like timelines and a custom product. Stay away from them.
Cons: Not a good business to deal with. I spent lots of money that I can’t get back. Hire a developer and save yourself from this unprofessional company.
Reasons for Choosing Yelo: They tell you they can do something they can’t.
By JungleWorks on July 14, 2021
Dear Sir/Ma’am, We’re saddened to see the inconvenience caused to you. We would like a chance to speak with you. Please feel free to reach out to our Customer Support team at contact@jungleworks.com for any issues. Our aim is to keep improving and serve better. Looking forward to hearing from you. Regards, Team Jungleworks